Foundations of Digital Business Communication

Curious about how professional communication has evolved in the digital age? This essential micro-course cuts through the noise, providing a clear and concise introduction to the foundational tools and practices of digital business communication. While you're learning these new fundamentals, you'll also explore best practices for using chat, video conferencing, and collaboration platforms in real-world business settings.

You'll gain a solid understanding of:

• What truly differentiates traditional communication from digital methods—and why it matters.
• Key platforms and tools that empower professionals to communicate and collaborate effectively online.
• How to conduct virtual meetings and video conferences with confidence and professionalism.

By the end of this micro-course, you won’t just know about digital communication—you’ll have a firm grasp of its principles and tools, setting the stage for more advanced business communication strategies.

Competency:
Demonstrate the effective use of digital communication and collaboration tools, including instant messaging, chat, and video conferencing platforms, in a professional context, distinguishing them from traditional communication methods.

Learning Objectives:

1. Explain the differences between traditional and digital communication methods, including their impacts on business practices.
2. Describe the different instant messaging and chat platforms used in business, identifying best practices for how to communicate using these methods.
3. Identify common digital collaboration tools used in business contexts.
4. Explore the creation of video conferences and virtual meetings across multiple commonly used platforms.

Confused about digital communication? You’re not the only one. Get started here with a “fundamentals first” learning experience. You have an AI coach built into your course, so you can learn while doing!